Privacy Policy

The Celestial Crescent Hideaway collects only the information needed to respond to enquiries, manage direct bookings, prepare for guest arrivals and communicate clearly before, during and after a stay.

Information we may collect includes your name, phone or WhatsApp number, preferred dates, accommodation preference, number of guests, special requests and messages you choose to share.

We collect this information so we can check availability, reply to your enquiry, finalise booking arrangements, provide arrival details, support guest safety and keep accurate booking records.

Booking enquiries may be stored in Google Sheets and related Google services used by the business. Access is limited to people who need the information to manage guest communication and reservations.

We may contact you by phone, WhatsApp or email about your enquiry, booking, arrival instructions, stay support, payments or important updates connected to the Hideaway.

We take reasonable steps to keep your information secure and do not sell, rent or trade guest information. Information may only be shared when necessary to provide the stay, comply with legal obligations or protect guests, staff and property.

You may ask us to correct or remove your personal information where legally and practically possible.

For privacy questions, contact The Celestial Crescent Hideaway on +263 78 481 9737 or WhatsApp us at https://wa.me/263784819737.